System Status
Services
Live · updates automatically90-Day Uptime Performance
Average Response Time (30 days)
90-Day Uptime History
Infrastructure Overview
Cloud Provider
Google Cloud Platform (Firebase)
Region: us-east1 (IAD1)
CDN
Vercel Edge Network
50+ PoP locations globally
Database
Cloud Firestore
99.999% SLA
Backups
Automated Daily Backups
30-day retention policy
Monitoring
Real-Time Alerting
Vercel + Firebase Analytics
Security & Data Protection
All data in transit uses TLS 1.3. At-rest encryption via AES-256 on all Firebase/Firestore collections.
Hosted on Google Cloud Platform (Firebase). Inherits GCP SOC 2 Type II certification.
Authentication via Firebase Auth. We never store passwords. Google OAuth tokens only.
Children's data handling follows COPPA guidelines. No third-party ads, no data selling.
Users can export or delete all personal data. Data processed in IAD1 (US-East).
Ongoing internal audits of API routes, Firestore rules, and dependencies. Most recent comprehensive pass: April 2026. No independent third-party penetration test has been performed to date.
Security Incident History
Manually updatedNo Confirmed Data Breaches
ProTeach has not identified or received any report of a confirmed data breach or account compromise since launch. Internal security reviews have found and fixed vulnerabilities proactively, before any known exploitation.
Security Milestones
Sep 2025
Firebase Auth + Firestore deployed with security rules
Oct 2025
TLS 1.3 enforced across all endpoints
Nov 2025
Rate limiting + DDoS protection enabled
Feb 2026
Internal security audit: 4 critical and 10 high findings identified and resolved
Apr 2026
Follow-up audit: 61 API routes and Firestore rules hardened, IDOR and privilege-escalation gaps closed
Past Incidents
Manually updated🎉
No incidents recorded.
This list is a manually-maintained record, not an automated feed. Every incident we log lands here.
Maintenance Log
[2026-08-31 04:10 UTC] Planned maintenance: Firestore composite index added for billing alerts. Duration under 1 minute. No user impact.
Deployment & Release History
Fixed low-contrast text across admin, teacher, and parent portal tabs, sidebar links, badges, and buttons so text stays readable in both light and dark mode.
Sep 1, 2026Removed a redundant trial-status refetch and stopped the auth loading state from waiting on the full profile fetch, so signed-in users reach their portal noticeably faster.
Sep 1, 2026Connected several built-but-dormant features to the live app: daily missions and send-to-parent on the student side, subject filter chips and an accent color picker in parent/student settings, and a weekly XP chart on the dashboard.
Sep 1, 2026Every parent now has a direct support thread to reach the ProTeach team, with deep links, admin email notifications, and welcome messages that work correctly for both new and existing parents.
Sep 1, 2026Student dashboard no longer waits on one large Firestore data batch before it can paint. First content now shows immediately while remaining data loads in the background.
Sep 1, 2026Get notified about incidents
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